The Ritz-Carlton Presents Back To Basics: Ritz-Carlton Style
Wednesday, April 1, 2009
1:00 p.m. - 4:00 p.m.
In tough economic times it becomes even more necessary to focus on the basics of running a car wash, such as delivering excellent customer service. This highly interactive and informative session returns once again to Car Care World Expo after its highly successful debut in 2008.
Don’t miss your chance to learn what your customers want from the experts, along with an in depth review of The Ritz-Carlton 5 Golden Rules.
Seating is limited to 100 participants. Registration is required for this seminar so be sure to denote your attendance when you register for Car Care World Expo 2009.
This session – and more – is included in the Car Care World Expo 2009 Deluxe Registration.
Jumping in the Driver's Seat
Wednesday, April 1, 2009
1:00 p.m. - 4:00 p.m.
Today's competitive and changing business environment demands that successful people have a sense of personal responsibility for their work, their actions, and their relationships. This empowering session will demonstrate how you can improve your leadership skills so you can go from running your business to leading your business.
Targeted towards site-managers, but applicable towards anyone looking to enhance their leadership skills, this program will increase personal effectiveness by:
- Teaching individuals how to properly integrate the essential skills for personal empowerment
- Challenging participants to establish self-reliance
- Gearing your staff toward producing results; not excuses
- Providing tips to retain motivation and focus
- Showing how to empower others, demonstrate self-control and to become true leaders
Presented by Jay Gubrud, Jay Gubrud Inc
This session – and more – is included in the Car Care World Expo 2009 Deluxe Registration.